Frequently Asked Questions

You have questions. We have answers.

All Questions in FAQ Category: Tech Support

  • I am having problems using the Microsoft Office software (not installation issues), what should I do?

    Contact our Instructor team at 888-215-8215 for help with using your Microsoft Office software after it is installed.

  • I am having problems installing Microsoft Office on my UMA laptop, what should I do?

    To download and or install Microsoft Office on your computer, please visit https://www.ultimatemedical.edu/students/microsoft-office-installation-instructions and follow the step by step tutorial.

    If additional support is needed please call us at 855-832-4862 and a UMA agent will assist you.

  • I am having problems installing Microsoft Office on my computer, what should I do?

    To download and or install Microsoft Office on your computer, please visit https://www.ultimatemedical.edu/students/microsoft-office-installation-instructions and follow the step by step tutorial.

    If additional support is needed please call us at 855-832-4862 and a UMA agent will assist you.

  • How do I set up my new UMA laptop?

    To set up your new UMA laptop, please visit https://www.ultimatemedical.edu/students/computer-setup-walkthrough-for-new-students/ and follow the step by step tutorial.

    If additional support is needed please call us at 855-832-4862 and a UMA agent will assist you.

  • How do I download and install Microsoft Office on my computer?

    To download and install Microsoft Office on your computer, please visit https://www.ultimatemedical.edu/students/microsoft-office-installation-instructions and follow the step by step tutorial.

    If additional support is needed please call us at 855-832-4862 and a UMA agent will assist you.

  • What is ConnectUMA?

    ConnectUMA is a private alumni networking platform for all UMA graduates. Benefits of the platform include a directory of alumni on the platform, a jobs board, mentorship opportunities, photo albums, relevant tips and much more. Your account can be activated atConnectUMA.com as soon as you have graduated.
  • Does UMA leverage an autodialer or robocalls for telemarketing purposes?

    UMA respects the contact preferences of current, former and prospective students. We do not perform telemarketing using so-called “robocalls” or “autodialers”; when you receive a call from UMA about starting or resuming your education, it has been initiated by a UMA representative. To update your contact preferences with UMA, including requesting no telemarketing calls, use the UMA Cares hotline at 800-509-5474 or UMACares@ultimatemedical.edu.

  • How do I get into the online classroom?

    To log on to the online classroom, visit UMALearning.com. If you don’t have your username and password, click on the “Forgot Your Password?” link and follow the instructions there. For additional assistance, please call Classroom Support at 888-216-1667.
  • How do I contact UMA if I have questions about my computer, Internet access, online classroom login or software?

    For technical questions you can chat with our tech team, call support at 855-TECH-UMA (855-832-4862), or visit our online help site.

Let’s talk about it.

You probably have questions. We definitely have answers.

Complete this form and we’ll email you info on how to get started at UMA, financial aid, selecting the right program, and connecting with other students. We’ll also give you a call to ensure all your questions are answered so you can make the right choice.

By clicking the Request Info button, you agree to be contacted by phone or text message via automated systems by Ultimate Medical Academy about your education at the phone numbers you provided above, including any wireless number(s). You are not obligated to agree to automated contact to enroll; instead, you may call us at 888-205-2510. Note that even non-automated calls are recorded for quality assurance.