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FAQ

You asked. We answered.

How do I get into the online classroom?

To log on to the online classroom, visit UMALearning.com. If you don’t have your username and password, click on the “Forgot Your Password?” link and follow the instructions there. For additional assistance, please call Classroom Support at 888-216-1667.

Still have more questions? We are happy to help.

Department: Classroom Support
Contact Phone: 888-216-1667

How do I contact UMA?

For general questions, call 888-213-4473. If you have questions for a specific department, see the UMA directory.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

What is UMA’s refund policy?

An applicant may cancel his/her enrollment within 72 hours of signing the enrollment agreement without incurring any financial penalty. UMA is required to perform institutional refund calculations for all students who are no longer enrolled, are dismissed, are placed on an Administrative Leave of Absence, transfer programs or fail to return from an approved leave of absence. UMA calculates refunds within 30 days of the date of withdrawal, and calculations are based on the student’s last date of attendance. UMA will process any institutional refund within 30 days. For more information about refund policies, please see the catalog.

Still have more questions? We are happy to help.

Department: Student Finance
Contact Phone: 877-246-7918
Email: onlinestudentfinance@ultimatemedical.edu

Is UMA accredited?

Yes, UMA is institutionally accredited by the Accrediting Bureau of Health Education Schools (ABHES.org). Please review our accreditations, approvals and memberships.

Still have more questions? We are happy to help.

Department: Admissions
Contact Phone: 877-244-5150
Email: admissionsonl@ultimatemedical.edu

How do I contact UMA if I have questions about my computer, Internet access, online classroom login or software?

For technical questions, you can chat with our tech team. Call support at 855-TECH-UMA (855-832-4862) or visit our online help site.

Still have more questions? We are happy to help.

Department: Classroom Support
Contact Phone: 855-832-4862
Email: classroomsupport@ultimatemedical.edu

How do I re-enroll?

Welcome back! If you meet the requirements, we’d love to have you re-enroll at UMA. Please contact an Admissions representative at 888-213-4473 to learn more about this process.

Still have more questions? We are happy to help.

Department: Registrar
Contact Phone: 877-241-8786
Email: onlineregistrar@ultimatemedical.edu

How do I contact UMA if I have questions about my computer, Internet access, online classroom login information or software?

For any technical questions you can chat with our tech team, call support at 855-TECH-UMA (855-832-4862).

Still have more questions? We are happy to help.

Department: Classroom Support
Contact Phone: 855-832-4862
Email: classroomsupport@ultimatemedical.edu

What is the UMA School code?

Use the UMA School Code (035493) to complete your Free Application for Federal Student Aid (FAFSA) at www.fafsa.ed.gov.

Still have more questions? We are happy to help.

Department: Student Finance
Contact Phone: 877-246-7918
Email: onlinestudentfinance@ultimatemedical.edu

Do we have .edu emails so I can contact my instructor?

UMA does offer .edu emails to students. With this resource, you can reach out to your instructor, add it to your resume and LinkedIn profile, stay connected with UMA’s alumni network after graduation, and even get a discount on Amazon Prime. Remember to check your inbox regularly for important communications from UMA.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

Questions about your 1098T form?

I received my 1098T electronically, but I cannot download the form.
Ensure you are using Internet Explorer as your browser. Other browsers may not support the download. If you are still having trouble with the download on Explorer, please call ECSI at 866-428-1098 for assistance.

How do I locate the tax id # on my 1098T form?
The tax id# is listed in one of the top left boxes under the UMA address.

I did not request electronic delivery of my 1098T form. When can I expect to receive my documents in the mail?
If you do not receive your documents by February 15, please call the Student Finance Department at 877-246-7918.

I need assistance with my PIN in order to download my 1098T form. Where can I find this information?
Visit the ECSI help website for assistance with your PIN https://www.ecsi.net/bwr/faq_pin.html.

Still have more questions? We are happy to help.

Department: Student Finance
Contact Phone: 877-246-7918
Email: onlinestudentfinance@ultimatemedical.edu

Where can I purchase UMA gear?

You can purchase UMA gear at our online store located here.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

Will my credits transfer?

Visit this page for more information about transferring credits.

Still have more questions? We are happy to help.

Department: Registrar
Contact Phone: 877-241-8786
Email: transfercredit@ultimatemedical.edu

What are UMA’s hours of operation?

Visit our online directory to see the various hours of operation for our technical support, student services, Clearwater Campus and more.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

Does the laptop come with technical support? Is this still true?

Technical support for your new laptop is provided by Staples®. Contact them for technical support, warranty issues and repairs by calling 877-233-6663.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

Where do I find out about graduation and commencement?

Typically, we host two commencement ceremonies per year. Each graduating student has the opportunity to attend one ceremony. Which ceremony you will be assigned to participate in depends on your graduation date. Eligible graduates will receive information via email as your commencement ceremony approaches. If you have any other questions, feel free to contact your Learner Services advisor at 888-216-0544 or via email at learnerservices@ultimatemedical.edu.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

How do I enroll at Ultimate Medical Academy?

Technically you don’t apply to UMA, you enroll. If you have an acceptable high school diploma, GED or state recognized equivalent and want to begin career training at UMA, you can start the admissions process by clicking on “Get Started” located at the top right corner of our website or by calling 888-205-2510. We’re ready to answer your questions.

Still have more questions? We are happy to help.

Department: Admissions
Contact Phone: 877-244-5150
Email: admissionsonl@ultimatemedical.edu

Is there a cost for the laptop?

If you have qualified to receive this laptop through the UMA Laptop Program, there is no additional cost to you.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

How do I set up my new UMA laptop?

To set up your new UMA laptop, please visit this page and follow the step by step tutorial. If additional support is needed, please call us at 855-832-4862 and a UMA agent will assist you.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

Does UMA have Spring Break?

At this time, UMA does not offer a traditional Spring Break for online students. However, online students receive other holidays off including:
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Break
  • Winter Break
Students at our Clearwater Campus do have a Spring Break in addition to the holidays listed above. For specific dates and more information about school breaks, take a look at the Clearwater Campus supplement.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

What are the start and end dates for the quarters for academic certificates?

The quarter ranges are as follows:
  • Quarter 1: Jan. 1 to March 31
  • Quarter 2: April 1 to June 30
  • Quarter 3: July 1 to Sept. 30
  • Quarter 4: Oct. 1 to Dec. 31
If your course ends after the end date of any quarter, that grade will be applied (if eligible) to the next quarter’s academic achievements. For example, if your course ends on April 3, you will be eligible for academic certificates from Quarter 2, even if most of your course began in Quarter 1.

Still have more questions? We are happy to help.

Department: Learner Services
Contact Phone: 888-216-0544
Email: learnerservices@ultimatemedical.edu

How much does tuition cost?

We are deeply committed to our students and to delivering the highest value that we can throughout their journey. All UMA programs include a comprehensive list of student services, including academic support and job search support.

Tuition costs for online campus associate degree or diploma programs are $450 per credit hour.

Tuition for Clearwater Campus associate degree programs are $430 per credit hour after completion of the diploma program. For Clearwater Campus diploma programs’ tuition and fees, please refer to our catalog.

To learn about UMA tuition costs and our included Ultimate Student Services, you can refer to our tuition page or reach out to our Admissions representative by calling 888-213-4473.

Still have more questions? We are happy to help.

Department: Admissions
Contact Phone: 877-244-5150
Email: admissionsonl@ultimatemedical.edu